Held - The smart connection between patient and practice

With Held, your patient becomes the new practice assistant. This innovative patient app strengthens the collaboration between patient and therapist, improving the quality of the care process. Thanks to the seamless integration with your Crossuite account, your patients gain more autonomy and insight, while you save time and maintain an overview.

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Your healthcare journey, simple and always at hand

With Held, your patients easily manage their medical track themselves.
So you save time on administrative processes without losing the overview.
Smart, secure and fully integrated with Crossuite.

All of their care in one account

Crossuite supports more than 6,000 practices and provides patients with an overview of all their care pathways, even across multiple practices. From just one single account, they easily manage their appointments, consultations, documents, payments and communications.

Always up-to-date records

Patients can change or cancel appointments themselves within the rules set by your practice. Personal data, such as telephone number, e-mail address or address, that the patient changes are automatically updated at your end. This way, communication always runs smoothly and your staff can focus on their daily tasks!

Involved patients, less administration

“When is my next appointment? Do I still have to pay for my last treatment? How much will I get back from my health insurance?” With Held, your patients follow their care path and manage their administrative data themselves. That way, you reduce unnecessary communication with your practice and focus on what really matters: providing the best possible care.

Quick and easy to use

Patients download the Held app via the App- or Play store. After registration, they link directly to your practice and are able to manage their treatment plan right away. You maintain an overview at all times through your Crossuite account.

Safe and secure

Held meets all necessary security standards and GDPR requirements to ensure the privacy of you and your patients.

Save time for you and your staff

Held reduces the number of phone calls to your practice and cuts out administrative chores. Tasks that patients can perform themselves, such as updating personal information, managing appointments or canceling on time, are done entirely through the Held app. Thus, your practice gains valuable time every day.

Improved patient satisfaction

With Held, your patients gain more control over their healthcare journey. Whether it's viewing or scheduling appointments, checking in to the practice or tracking their progress, everything happens within a secure and user-friendly environment. This creates a personalized practice experience, strengthening your patients' trust and satisfaction.